At PITS Data Recovery, we are committed to ensuring customer satisfaction and providing high-quality services. If you are an EU customer and have any concerns or issues with our services, we offer several options for seeking redress.

Contact Us

If you have a complaint or need to seek redress, please contact our support team directly at:

We will do our best to resolve your issue promptly and efficiently.

Alternative Dispute Resolution (ADR)

For EU customers, you also have the option to resolve disputes through Alternative Dispute Resolution (ADR). This method is often faster, less formal, and less expensive than going to court. ADR options include mediation, conciliation, and arbitration.

Online Dispute Resolution (ODR) Platform

Additionally, you can use the EU’s Online Dispute Resolution (ODR) platform to resolve disputes. The ODR platform is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court.

To access the ODR platform, please visit: Online Dispute Resolution | European Commission

How to Use the ODR Platform

  1. Go to the ODR platform: Online Dispute Resolution | European Commission
  2. Select your language: The platform is available in all official EU languages.
  3. Fill out the complaint form: Provide details about your issue and your contact information.
  4. Submit your complaint: The platform will notify us of your complaint, and we will respond to resolve the issue.

Your Rights

Under EU law, you have the right to seek redress if you are treated unfairly or if our services do not meet your expectations. For more detailed information on your consumer rights, visit the European Commission’s consumer rights page: Consumer Rights and Complaints.

At PITS Data Recovery, we value our customers and strive to provide the best possible service. If you have any questions or need further assistance, please do not hesitate to contact us.